Returns & Exchanges Policy
Return Eligibility Period
Barabas accepts returns and exchanges within fourteen (14) days from the date of delivery. If fourteen (14) days have elapsed since the delivery date, the order will no longer be eligible for a refund or exchange.
Condition of Returned Items
All returned merchandise must be:
-
Unworn, unwashed, and unused
-
In original condition
-
With all original tags attached
-
Returned with original packaging, accessories, and paperwork
Items showing signs of wear, use, alteration, or damage will not be accepted.
Non-Returnable & Special Conditions
-
Discounted items and orders exceeding $1,000.00 USD are eligible for store credit only.
-
As an alternative, Barabas may offer a partial refund equal to 25% of the item’s value, allowing the customer to retain the item without returning it. Acceptance of this offer is final.
-
Swimwear and accessories are final sale and non-returnable due to hygiene reasons.
-
Items must be free of stains, odors, makeup, deodorant marks, or any other signs of wear.
-
Footwear must be tried on indoors only.
Return Shipping & Authorization
All returns or exchanges must be initiated and processed through the official Barabas return portal to receive a prepaid return shipping label.
Returns sent without using the provided return authorization may result in the customer being responsible for all return shipping costs.
Refused Returns & Restocking Fees
Returned items must be in new and resalable condition. Barabas reserves the right to refuse returns or apply a restocking fee if returned merchandise does not meet eligibility standards.
Returns may be refused or subject to restocking fees due to, but not limited to:
-
Visible signs of use, wear, scratches, or physical markings
-
Removed or tampered tags, stickers, or manufacturer labels
-
Missing components or damaged/original packaging
-
Damage caused by drops, liquid exposure, mishandling, or improper care
-
Damage resulting from inadequate or improper return packaging
If a return is refused and the customer declines return shipment of the item, a restocking fee may be charged.
Refund Processing & Tracking
Once a return is received and approved, refunds will be processed and a confirmation email will be sent.
Please allow 3–5 business days for the refund to appear on your original form of payment, depending on your financial institution.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, you must notify Barabas within seven (7) days of delivery.
Please contact Customer Care at contact@barabasmen.com and include:
-
Your order number
-
Clear photos of the item
-
A description of the issue
Our team will review your request and work promptly to resolve the matter.