Frequently Asked Questions | BARABAS® Men's Luxury Clothing Passer au contenu

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Frequently Asked Questions

Answers to the questions we hear most about sizing, shipping, orders, and returns. Can't find what you need? Email us or call/text (213) 492-8648.

Shipping & Delivery

Do you ship internationally?

Yes, BARABAS ships worldwide via UPS, USPS, and DHL.

How long does shipping take?

Domestic (U.S.) orders arrive in 3–4 days. International orders arrive in 1–5 days.

Is shipping free?
  • Domestic orders over $200 ship free.
  • International orders over $600 ship free.
  • Orders below these thresholds are charged standard shipping at checkout.
Will I be charged customs or import duties?

Possibly, depending on your country. Any customs fees or import duties on international orders are the customer's responsibility and are set by local legislation, not by BARABAS.

Orders

How do I know my order was confirmed?

You'll see an order confirmation screen with your order number immediately after checkout, and a confirmation email follows — usually within 30 minutes.

Can I change or cancel my order after placing it?

No. Our warehouse begins processing orders immediately, so we're unable to make changes or cancellations once an order is placed. Please double-check your shipping address and order details before completing checkout — BARABAS is not responsible for packages misdelivered due to incorrect address information provided at purchase.

Why was my order cancelled or flagged?

Orders are occasionally flagged as high-risk by our fraud-prevention system — for example, if the billing address doesn't match the card, the shipping address differs from the billing address, or there were multiple payment attempts. If this happens, we'll ask you to confirm your identity (ID matching the cardholder name, card details showing your name and last 4 digits, and a proof of address). Your order ships as soon as it's confirmed.

Returns & Exchanges

What is your return window?

You have 14 days from the delivery date to start a return or exchange. After 14 days, the order is no longer eligible for a refund or exchange.

How do I start a return or exchange?

All returns and exchanges are processed through our online return portal, which issues a prepaid return shipping label for domestic orders. International customers are responsible for return shipping costs, including customs and duties. Full details are on our Return Policy page.

What condition do returned items need to be in?
  • Unworn, unwashed, and unused
  • In original condition with all tags attached
  • Returned with original packaging, accessories, and paperwork
  • Footwear must only be tried on indoors

Items showing signs of wear, use, alteration, or damage won't be accepted, and may be sent back to you or charged a restocking fee.

Are all items eligible for return?
  • Discounted items and orders over $1,000 are eligible for store credit only.
  • Swimwear and accessories are final sale (hygiene reasons).
  • Items tagged "LAST CHANCE" or in the LAST CHANCE collection are final sale.
How long do refunds take?

Once your return is received and approved, we process the refund and email a confirmation. Please allow 3–5 business days for it to appear on your original payment method, depending on your bank.

What if my item arrives damaged, defective, or incorrect?

Contact us at contact@barabasmen.com within 7 days of delivery with your order number, clear photos of the item, and a description of the issue. We'll review and resolve it promptly.

Sizing & Fit

How do I find my size?

Use our Size Chart for measurements by category — shirts, polos, suits, pants, shorts, sweaters, shoes, and loungewear all have their own size tables and measuring instructions.

What if it doesn't fit?

You're covered by our standard 14-day return and exchange window — see the Returns & Exchanges section above for how to start one.

Care Instructions

How should I care for my BARABAS garments?

Care requirements vary by fabric and construction. Check the care label on your specific garment, or the product page it was purchased from, for wash and care instructions. When in doubt, email contact@barabasmen.com and we'll confirm the right care method for that item.

Contact

How can I reach customer service?
  • Email: contact@barabasmen.com
  • Phone: (213) 746-4643
  • Text & WhatsApp: (213) 492-8648
  • Corporate office: 1825 S Hill St, Los Angeles, CA 90015, United States